Infection Control Policy

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Prepared by: Amy Saunders 

Updated: 26 August 2025  

Review: 26 August 2026

 

To prevent the spread of infection

• Staff to wash hands with soap and water before starting work, and regularly throughout the day. Hand washing facilities are available at the Hideout.

• The NHS recommends hand washing should last at least 20 seconds this will need to be longer if hands are very dirty and that hand sanitiser gel is used as an extra precaution throughout the day.

• Please make sure clients/visitors are washing their hands appropriately and support them if necessary. Remind customers to wash hands again after removing shoes at home (especially when foot dips aren’t used).

• No food or drink is to be eaten in the animal contact areas.

• Ensure hand washing signs are on gates in contact areas.

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General Hygiene

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• Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze and put tissues in the bin straight away, washing your hands immediately afterwards. DO NOT touch your eyes or nose if your hands are not clean.

• Avoid contact with anyone who begins to feel unwell.

• DO NOT shake hands or touch anyone. Explain to clients this is because we are doing our best to stop the infection spreading and making them and others ill.

• It is really important that hands are washed very carefully before eating. Remind all guests to do the same.

• Used pots and crockery, cutlery, mugs etc to be washed up straight away after use.

• All surfaces need to be cleaned regularly with antibacterial cleaners while group is in operation.